These terms apply to paid professional engagements with Logic Nodepoint Co., Ltd. for fleet utilization assessment, dashboard delivery, reporting packs, and monthly reviews. They do not cover goods retail or software subscriptions, which we do not sell on this site.
Eligibility
Refunds depend on how far the engagement has progressed and what the signed proposal states. Deposits secure workshop dates and analyst time.
Timeframe to request
Cancellation or refund requests must be emailed to hello@logic-nodepoint.click within the windows below, referencing your proposal number.
Full & partial refunds
- Scoping workshop deposit: Full refund if you cancel at least 5 business days before the agreed date. Within 5 business days, the deposit is non-refundable; we may offer one reschedule within 30 days.
- Utilization assessment: If work has not started (no data received and no depot visit), full refund of fees paid minus any non-recoverable travel booked with your approval. After the depot visit begins, fees for completed stages are earned; unused stages may be refunded partially as listed in the proposal.
- Dashboard delivery: After the pilot screen is accepted, project fees for completed milestones are non-refundable. Unused future milestones may be cancelled for a partial refund stated in the proposal schedule.
- Reporting pack setup: Setup fees are refundable before template approval. After approval, setup is earned; unused prepaid monthly reporting months may be refunded on a pro-rata basis with 15 days’ notice.
- Monthly utilization review retainer: Cancel with 15 days’ notice before the next session. The current month’s fee is non-refundable once the pre-read has been delivered. Prepaid unused months are refundable on a pro-rata basis.
Non-refundable items
Approved third-party travel booked at your request, completed training sessions, and work already delivered (briefs, screens, packs, session notes) are non-refundable.
Process & timing
Email hello@logic-nodepoint.click with your request. We confirm eligibility within 5 business days. Approved refunds are returned to the original payment method within 14 business days of approval.
Rescheduling & no-shows
Workshops and monthly sessions may be rescheduled once without charge if you give at least 3 business days’ notice. No-shows forfeit that session’s fee. If Logic Nodepoint must reschedule, we offer a new date within 10 business days or a refund of the affected session fee.
Materials & work started
Printed briefing packs and digital files already delivered remain yours under the engagement licence; their cost is not refunded separately. If an engagement stops mid-milestone, we invoice for hours or percentage complete as defined in the proposal.
Contact
Refund requests: hello@logic-nodepoint.click · 024274578 · Street: 537 Gp 2 Soi Anamai Suksawad Bang Pakork Ratburana; City: Rat Burana; State/province/area: Bangkok; Phone number: 024274578; Zip code: 10140; Country calling code: +66; Country: Thailand
Last updated: 1 June 2026.